Tropical fish store

Everytime I visit marine warehouse, without a doubt my husband & I always spend 500+. 20-30 cichlids.
Our last visit December 13th, we went & purchased 20 cichlids so I could stock my 300g which only had a Texas & 2 peacocks. I wanted to get back in the hobby and thought there’s no better place than marine warehouse right?
Upon arrival, we met with Melissa. I was asking her questions & I asked her what my total would be for 20-30 cichlids before I proceeded and if there could a be a little discount because I noticed the fish were being medicated. HOWEVER she told me they always medicate the fish and “there’s no reason” as to why they were being medicated that day. Because i trust this store I personally still purchased fish from them. 20 peacocks & 2 Eels. Since we purchased them, the first week I noticed they were a little off, but I thought maybe because they are adjusting to the tank? So far, I’ve lost the 2 eels I purchased & 3 cichlids from there. I mentioned this to Melissa over the phone today January 4th & she disregarded the fact that I told her again about the fish, she said there was no reason as to why the fish were being medicated that day & there was nothing she could do. She said it was the last shipment of fish they were getting till after the holidays and I took her word for it & bought the fish.

The fish I bought are completely covered in ICH. So here’s my problem, even if she wanted the sale that day I WOULD HAVE STILL PURCHASED EVEN IF SHE WAS HONEST WITH ME like yeah we’re medicating the fish because we just received them or they had a small case of ICH going on. If she was honest with me, I WOULD HAVE KNOWN that it was going to be my responsibility to continue to treat them with ICH and it would have been fine. What makes me upset is lying to get a sale, when I come here often.

The first picture of the cichlid, is the OB peacock, their show size cichlid. Since I received him he’s been swimming upright like that. The next three pictures are the fish I purchased from here covered in Ich.

I hate this, never had this problem here. My tank had a Texas and a peacock which I’ve had for years and they are humungous, my personal show fish that are now sick too.

Love coming here to shop for plant and fish but their quality and return policy sucks. Too often I have bought plants with pest that don’t make it long enough and melt within a week. I have also bought fish that did not make it past a week in a properly setup tank. Not trying to bash this place because they do have beautiful setups, plants and fish. But be careful since their return policy is not realistic.

Fantastic selection and very helpful staff! The only issue we have when we going is not being able to stay longer!

Photos below are some plants and driftwood purchased last time I went.

It is difficult to write this review because on one hand I like this place, they have a pretty big selection of fish and the manager we met towards the end of our visit was really knowledgeable and friendly. The reason I am giving it 3 stars is because of the other employees that initially sort of helped us.. There was a heavy gentleman with very short dark hair that made my family feel like leaving almost right away because he very obviously didn't want to talk to us. He was super rude. I get it- it was getting close to closing and I had two small kids who were being really good other than being really excited and maybe kids aren't his thing but we drove an hour to go to this place to set up our first saltwater tank and he just made the experience bleh. Asking him questions felt like a huge inconvenience for him. Some of the other employees seemed annoyed with us as well because it ended up taking us awhile to get out because we purchased so much. Im grateful to the manager for helping us so much.. even out to our car! But it would have been a lot more fun and taken a lot less time if we would have received the help we received from the manager when we arrived. It shouldn't take a manager to give good customer service and be kind. The picture includes the awesome live rock we purchased. Maybe we will give this business another chance some day. 💗

Lovely selection of plants and fish along with all of the higher quality foods and tank supplies! I drive an hour to come here because they always have what I’m looking for. Staff is friendly and knowledgeable, never had any complaints. Per most places, if you’re looking for something specific definitely call ahead if you travel farther like I do.

Wow loved the place. Lots of freshwater and salt fish. Showed up at almost closing time and their service was excellent. Couldn't find my Geos but bought some plants. Happy here

I bought a bunch of different species of fish. A few of the same species died within 12 hours. I returned them to the store the next day as their warranty is only 48 hours, they tested my water and said it was unbalanced and voided the warranty. I took the water to two other fish stores the same day and no water issues were found. Also other fish are still alive a week later.

I’ve been coming here for many years but will not be back. Prices have went way up, poor customer service from balding guy at front desk. And shady water test to void warranty, never was showed the strip only a business card with some numbers. Better to go to local corporate fish store where they can order you any fish you want, even if they don’t have it in the store for 30-40% less and with a 30 day warranty and with no water testing scam. It’s sad this store has lost my business and everyone I know will also not go there.

Walked in and saw the tank I just had to have, store staff and owner made sure I had everything I needed, this thing is massive and it was delivered to my house and set up perfectly, amazing store, staff and owner.